WhatsApp chatbot for Djibouti — Arabic and French in one inbox
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Why this page is different
In Djibouti the administration writes French, many read Arabic, and most people speak Somali or Afar — so a bot that understands only one language shuts the door on most customers.
In Djibouti Arabic and French are both official, payment runs on the phone through D-Money and WAAFI, and the franc is pegged to the dollar. The agent understands the message in Arabic or French and answers in the customer's language, confirms the order before delivery, and the message price comes from Meta's official card.
What you get in Djibouti
- Understands Arabic or French and answers in the customer's language
- Confirmation before delivery: the item, the district, the amount and the way of paying
- Hands the conversation to a person when the customer writes another language or needs a human decision
- WhatsApp, Facebook and Instagram in one shared inbox
- A full mobile app to manage replies from anywhere
The WhatsApp Cloud API does not restrict a number's country. The two real conditions are that the number is not active on the WhatsApp app when you register it, and that you hold a Meta Business Manager account. The detail is in our Cloud API explainer.
How the market works in Djibouti
A small market tied to the port and services, with the Djiboutian franc pegged to the dollar. Payment runs on the phone through D-Money and WAAFI, which work with each other. TikTok is larger than Facebook, Arabic and French are both official, and French is the main language of schooling.
A conversation as it runs in Djibouti
An illustration written in French, the way a customer there writes and the agent answers — not a real customer's conversation.
Bonsoir, vous avez des chaussures taille 42 ?
Bonsoir ! Oui, en noir et en blanc, à 8 500 FDJ. Paiement par D-Money ou WAAFI, ou à la livraison. Laquelle vous intéresse ?
Noir
Très bien. Votre nom et votre quartier, et je confirme la commande.
And the mistake to avoid
Prices in French on the page and replies in Arabic in the DMs, or the reverse. Write the agent's information in the language you sell in, and tell it to answer in the customer's language; it understands French and Arabic in the same message.
By your sector
The problem changes completely with what you do — a clinic books appointments and is forbidden from giving medical advice, a store checks live stock and confirms an order.
Frequently asked
Does the bot answer in French?
Yes, if you ask for it in its instructions: the agent understands French and Arabic in the same message, and answers in the customer's language or the one you set. We have not tested reply quality in Somali or Afar, so route those conversations to a person.
What does a WhatsApp API message to a Djiboutian number cost?
A utility or authentication message to a Djiboutian number is $0.0077, and a marketing message $0.0604, both from Meta's official card effective 1 October 2026. The price follows the recipient's dialling code, not the merchant's country; replying to whoever wrote first is free for the first 1,000 replies per number each month, then billed at the utility rate. Meta's fees are paid to Meta on your own account, with no markup from us.
How do I pay the subscription from Djibouti?
Prices are shown to a visitor from Djibouti in US dollars and paid by international bank card (Visa or Mastercard). If you have no card that pays in dollars, message us before subscribing and pay nothing until we agree on a way. Meta's WhatsApp fees are separate from the subscription and need a payment method Meta accepts on your own Meta account.
Where to go next
Try it on your Djibouti number
Connect your number or page and watch it answer your real customers before you pay anything.