How do I hide a product's price so customers ask about it on WhatsApp?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
On the product page, under the prices in «Basics», switch on «Price on request (customers ask on WhatsApp)». The product then shows with no price and no cart button, and in their place «Ask for the price» opens your store WhatsApp with the product name. The price you entered stays with you alone: it is not shown in the store or in Google and Facebook feeds, and the AI seller does not quote it.
The steps in the store panel
- Open the product
From «Products» open the product, or add a new one.
- Switch on price on request
In «Basics» under the price fields switch on «Price on request (customers ask on WhatsApp)»; you may keep the price written for yourself.
- Save and try it
Save and open the product in the store: «Ask for the price» shows instead of the price and the cart button.
What you should know
- A price-on-request product does not appear in the sales channels (Meta, Google, TikTok and Snapchat catalogues), which require a price.
- The AI seller does not quote the hidden price; it leaves the question to you.
Related questions
Who is price on request for?
For gold whose price moves, made-to-order furniture, large quantities and services whose price varies. The wholesale store.
Does hiding the price reduce orders?
For ordinary products yes; a clear price brings more questions and orders. Use it when a product cannot have one price.
In more depth
Your store and the bot that sells from it — in one account
One account for the store and the bot, with a trial before you pay.