WhatsApp bot for baby and kids stores — sizes, ages, availability and repeat purchase
The problem, and the answer
A mother asks about size, age, colour and availability in four messages before ordering, asks in the middle of the night, and re-buys nappies and formula every three weeks from the shop that reminded her first — which is rarely yours if nobody reminds.
"What age is this size?" and "is size 3 nappies in stock?" are answered from your catalogue, the order is collected with size, colour and address, and repeat purchase comes on time for consumables — and the bot gives no feeding or health advice and hands a medical question over at once.
Also asked as: «بوت واتساب لمحل مستلزمات اطفال» · «بوت يرد على الامهات بالمقاسات» · «أبي بوت لمتجر الأطفال» · «بوت واتساب حفاضات ولبن اطفال»
How it actually works
- Answers size and availability
The size chart by age and weight, the available colours and the price — from your catalogue or connected store, never saying "in stock" about a size that is not in it.
- Collects and confirms the order
Product, size, colour, quantity, address and payment method, then a confirmation message with buttons before shipping — so no unconfirmed order ships.
- Hands over the health question
"Is it right for a six-month-old?" about formula or food goes to staff with a note to ask the doctor; the bot never answers it itself.
- Reminds for repeat purchase
Nappies, formula and wipes: a reminder on an approved template after the interval you set from the last order, to those who opted in, with a one-click reorder link.
You upload your prices, your hours and your terms, and the agent answers from them. If an answer is not in your files it says so and hands over to a person — it does not invent one. That is not an optional setting, it is how it works.
And what the bot will not do here
The bot advises on no feeding, formula or health matter: it quotes the product's specs as in your file (the age on the pack, the listed ingredients) and hands any "is it right for my child?" to staff or points to the doctor — and confirms no size it did not read.
And the number worth measuring
The number that matters is the complete order from the first conversation: product, size, colour, address and phone with no staff. The second: who came back after the repeat-purchase message — read as replies to that campaign.
Not only WhatsApp
The same agent answers on Instagram, Messenger, Facebook comments and TikTok, in the same inbox. The customer who commented on a post and the one who sent a message are the same person — and you see them that way.
Frequently asked
Mothers often ask the difference between two products
It compares from the specs written in your file (age, material, size, price) and never prefers one on health grounds. The health choice is the doctor's; the commercial comparison is the bot's.
What does a repeat-purchase message cost us?
A marketing template at Meta's rate for your country on your account, and the mother's reply is free. It goes only to those who opted in — without a ban.
Where to go next
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.