WhatsApp bot for cosmetics and skincare stores — matching by skin type, availability and reorders
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 6
The problem, and the answer
"Does this shade suit my skin?" arrives with a selfie, "is this cream for acne?" is a medical question in disguise, and "in stock in shade …?" is asked about shades that ran out yesterday — and the assistant answers all three between two customers in the shop.
"Is it right for oily skin?" is answered from the product's specs as you wrote them, not a diagnosis; shade and colour from your catalogue with photos; the order collected and confirmed before shipping; repeat purchase on time — and the bot gives no treatment advice and hands any skin complaint to a person.
Also asked as: «بوت واتساب لمحل ميك اب» · «بوت واتساب لمتجر سكين كير» · «بوت يرد على درجات الفاونديشن»
ArabyBot Store is an Arabic online store with ready templates, cash on delivery, gateways in your name and couriers — and the same agent sells from its products on WhatsApp, Messenger and Instagram and confirms the order inside the chat.
ArabyBot is the only bot in the Arab market with its own store platform: the bot and the store are one system in one account.
What your store needs by what you sell: a store for what you sell.
How it actually works
- Answers fit from the specs
Skin type, use and ingredients as on the pack, and the difference between two products when asked — with no medical opinion.
- Shows shades with photos
The foundation or lipstick shade chart from your catalogue, what is in stock now, and the closest to a shade the customer named from another brand if you wrote the equivalent.
- Collects and confirms the order
Product, shade, quantity, address and payment method, then button confirmation before shipping — the wrong shade is this sector's dearest return.
- Hands over the medical question
"I have acne, what should I use?" goes to a person with a note to see a specialist; the bot does not answer it.
You upload your prices, your hours and your terms, and the agent answers from them. If an answer is not in your files it says so and hands over to a person — it does not invent one. That is not an optional setting, it is how it works.
And what the bot will not do here
The bot diagnoses no skin and treats nothing: it quotes who the product is written for on its pack and in your file (skin type, use, ingredients), hands any symptom ("acne, allergy, itching") to a person with a note to see a specialist, and says "in stock" about no shade it did not read.
And the number worth measuring
The number that matters is the complete order with the right shade: product, shade, quantity and address with no call — and the exchange rate for wrong shades, which should fall once the bot shows the shade chart with photos.
Not only WhatsApp
The same agent answers on Instagram, Messenger, Facebook comments and TikTok, in the same inbox. The customer who commented on a post and the one who sent a message are the same person — and you see them that way.
Frequently asked
The customer sends a selfie and asks for her shade
The bot picks no shade from a photo (lighting fools everyone). It shows the shade chart with photos, asks her current shade from any brand, and hands over to an assistant if she wants an opinion.
What does an order confirmation cost us?
A utility template at Meta's rate for your country, inside the open window or outside it since 1 October 2026. Price examples.
Where to go next
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.