What is an inbox? The message box, and one inbox for every channel
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
The inbox is the private message box: Messenger messages to your page, Instagram direct messages and WhatsApp chats. A «unified inbox» is one screen gathering every channel's messages so your whole team answers from it.
Also asked as: «يعني ايه انبوكس» · «يعني ايه الانبوكس» · «يعني ايه ابعتلي انبوكس»
Why does Inbox matter to a seller?
Because a private message is often a customer ready to buy, and messages scattered across three apps and staff phones lose what nobody sees, with no record of who replied or when.
Inbox in ArabyBot
In ArabyBot the «Unified Inbox» gathers WhatsApp, Messenger, Instagram and your website chat, with an owner per conversation, labels, internal notes and quick replies, and the AI agent answering first. The team inbox.
Frequently asked questions
What does «send me an inbox» mean?
Message me privately instead of in a public comment; the bot sends the commenter a private message automatically.
Can several teammates see the same inbox?
Yes, each conversation has an owner, and each teammate can be limited to their own.
Do comments reach the inbox?
A comment is public under the post; the private message the bot sends its author opens a conversation in the inbox.
Related terms
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.