What is a mention? Tagging on Instagram and Facebook, and how to reply
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
A mention is a user typing @ and your account name in a post, story or comment, so your name shows as a link to your account and you get a notification. When a customer mentions you in their Instagram story, a message about it reaches your inbox.
Also asked as: «يعني ايه منشن» · «يعني ايه منشن في الانستقرام» · «يعني ايه منشن ع الفيس»
Why does Mention matter to a seller?
Because a customer who mentions you in their story advertises you to their followers for free, and a quick thank-you makes them do it again. A mention left unanswered is a lost chance for a relationship and a second sale.
Mention in ArabyBot
In ArabyBot the bot replies automatically to Instagram story mentions and story replies with rules you set, in the same inbox. Replying to stories and mentions.
Frequently asked questions
What is the difference between a mention and a tag?
A mention is typing @account in the text; a tag marks the account on a photo or video; both notify you.
Does the bot reply to mentions in comments?
It replies to comments under your posts through comment-reply rules, and to story mentions in messages.
How do I encourage customers to mention us?
A message after delivery asking for a photo with a mention, and a quick thanks for every mention.
Related terms
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.