WhatsApp bot for restaurants — orders without the phone
The problem, and the answer
At the rush the line is engaged and the order goes to whoever answered. And an order taken by phone gets written down wrong.
Menu, orders and table bookings on WhatsApp. It answers at the rush hour when the phone is engaged, and sends the order to the kitchen in a readable shape.
How it actually works
- Sends the menu and takes the order
The menu with photos and prices, chosen inside the conversation — and it totals the order.
- Asks the questions that ruin orders
Spicy or not, extras, an exact address, delivery time — all before it reaches the kitchen.
- Books the table
Party size and time, a confirmation and a reminder — and the restaurant knows who is coming.
- Re-opens the list you already have
A Friday offer or a new dish goes to people who already ordered — through an approved template with consent, not a bought list.
You upload your prices, your hours and your terms, and the agent answers from them. If an answer is not in your files it says so and hands over to a person — it does not invent one. That is not an optional setting, it is how it works.
And what the bot will not do here
The bot does not change a dish's ingredients, promise a modification the kitchen has not approved, or estimate a preparation time of its own. The reason is practical: a change the bot accepts and the kitchen cannot make arrives at the table as a mistake. What it does: shows the menu as you wrote it, takes the order in writing, and hands any special request to a person.
And the number worth measuring
The number that matters in a restaurant is orders that reached the kitchen correctly, not reply speed. An order taken by phone at peak hour gets written down wrong, and the mistake comes back as a rejected plate. An order written in a conversation arrives exactly as the customer said it.
Not only WhatsApp
The same agent answers on Instagram, Messenger, Facebook comments and TikTok, in the same inbox. The customer who commented on a post and the one who sent a message are the same person — and you see them that way.
Frequently asked
How does the order reach the kitchen?
It appears in the inbox written out and ordered, and hands to a person in one tap. You can read it from the mobile app while standing in the kitchen.
Where to go next
Try ArabyBot on your own channel
Connect a WhatsApp number, a Facebook page or an Instagram account and watch it answer your real customers before you pay anything.