Legal

Refund Policy

Last updated: 26 October 2026

1. When a payment is refunded

A payment is refunded only when a technical fault on our side stops you from using the service you paid for — a service that does not work or a feature that is broken — and we could not fix it.

A change of mind, not using the service, or reasons outside the service itself (such as restrictions Meta places on your account or Page) are not grounds for a refund.

2. How to request a refund

  1. Email us at [email protected]
  2. Include your account email and describe the fault: what does not work, and since when.
  3. We look into the fault and work to fix it first. If we cannot fix it, we refund within 5-10 business days to the same payment method.

3. Exceptions

  • Meta WhatsApp Business message fees are not refundable — these go directly to Meta.
  • Wallet credit consumed by AI or OTP cannot be refunded.

4. Subscription cancellation

You can cancel anytime from your dashboard. Your account stays active until the end of the current billing period.