How do I set up a loyalty points programme for my store's customers?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
In «Marketing tools» → «Loyalty points» switch points on and set one point per amount, the point's value when spent, the minimum points to redeem, and the maximum share of products payable in points. The customer earns points when their order is delivered, spends them on a later order after signing in with their own WhatsApp number, and points are taken back if the order is returned.
The steps in the store panel
- Switch points on
In «Marketing tools» open «Loyalty points» and turn on «Enable loyalty points».
- Set the values
«One point per» amount, «The point's value when spent», «Minimum points to redeem» and «Maximum share of products payable in points», with a worked example shown.
- Save and tell your customers
Save, and tell customers every delivered order earns points they can deduct on the next order.
What you should know
- Points are earned on delivered orders only, so a refused cash-on-delivery order gives nothing, and they are taken back if the order is returned.
- The customer spends points while signed in with their own WhatsApp number, the proof that the number is theirs.
- Every points movement is recorded, and a balance can never go negative or be spent twice.
Related questions
What is a good point value?
Start with something equal to a small share of the order that keeps your profit, such as one point per 10 at half a unit each. What are loyalty points?
Where does the customer spend their points?
At checkout while signed in with their own WhatsApp number, up to the share of products you set.
In more depth
Your store and the bot that sells from it — in one account
One account for the store and the bot, with a trial before you pay.