How does a customer learn on WhatsApp that their order was prepared, shipped and delivered?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
In «ArabyBot services» → «Order updates» press «Prepare the update messages»; the messages go to Meta for review, then the customer hears every step on WhatsApp from your store's number: order received, prepared, shipped and delivered, and cancelled, without asking. You edit the texts in «Edit the messages».
Also asked as: «إشعارات الشحن التلقائية»
The steps in the store panel
- Open order status messages
In the store panel open «ArabyBot services», and in «Order updates» press «Prepare the update messages».
- Wait for Meta's approval
Each message shows a status: approved, with Meta, or refused. The «Check with Meta now» button refreshes it.
- Switch them on and edit the texts
Press «Turn updates on», and edit the texts with «Edit the messages» if you like.
What you should know
- Three messages: order received; prepared, shipped and delivered; and cancelled.
- The order-received message is not needed while order confirmation is on, because the confirmation takes its place.
- The messages come from the store number connected in «ArabyBot services».
Related questions
Does the message go out when the courier changes the order status?
Yes, when the status moves to prepared, shipped or delivered, whether you changed it or it came from the connected courier.
Do these messages cost anything?
They are utility messages from your number, charged at Meta's rate for that category in the customer's country.
In more depth
Your store and the bot that sells from it — in one account
One account for the store and the bot, with a trial before you pay.