How do I turn on WhatsApp order confirmation before shipping in ArabyBot Store?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
The store sends every cash-on-delivery order a WhatsApp message with “Confirm” and “Cancel” buttons, and the order moves by itself when the shopper replies. It needs a WhatsApp Business number connected to the bot and a message template approved by Meta, and it is switched on from “ArabyBot services” → “Order confirmation on WhatsApp”. Without WhatsApp, orders arrive as “New” and you confirm them with a button in the panel.
The steps in the store panel
- Connect a WhatsApp number
Open “ArabyBot services”. If no WhatsApp number is connected, press “Connect a WhatsApp number” and connect a WhatsApp Business number on the bot platform.
- Open the confirmation service
Under “Order messages on WhatsApp” open “Order confirmation on WhatsApp”.
- Prepare the message
Review the message text on the page and press “Prepare and switch on”; the message goes to Meta for review and the state becomes “Waiting for Meta”.
- Wait for approval
The service starts by itself once Meta approves (checked every 15 minutes), or press “Check with Meta now”. If Meta refuses the message, the reason shows with “Prepare it again”.
- Customise and control
Once running, use “Customise the message and reminder” to edit the text and the reminder for shoppers who do not answer, and “Turn confirmation off” or “Turn confirmation on” at any time.
- Follow it on the order page
The order page shows “Confirmation sent on WhatsApp”, then “Customer confirmed on WhatsApp” or “Customer cancelled on WhatsApp”. If you move the order yourself with “Move order to”, the confirmation closes and no reminder reaches the shopper.
What you should know
- Confirmation goes to cash-on-delivery orders only; an order paid online does not need it.
- It needs a WhatsApp Business number connected to the bot, a bot package that includes order confirmation, and a message template approved by Meta.
- The confirmation is a WhatsApp template message, and Meta pricing for template messages applies to it.
- When the AI agent takes the order in a WhatsApp chat with the same number, the order counts as confirmed with no second confirmation message.
- Without WhatsApp, orders arrive as “New” and you confirm them on the order page with “Confirmed” under “Move order to”.
Related questions
What happens if the shopper does not answer?
A reminder goes out if it is approved and on. In “Customise the message and reminder” you set “Expire after (hours)” and what happens next: “Notify only” or “Auto-cancel on the site”; auto-cancel never touches an order you already confirmed, prepared or shipped.
Can I pause the confirmation?
Yes, with “Turn confirmation off” on the service page; orders are recorded as usual without a message until you switch it back on.
In more depth
Your store and the bot that sells from it — in one account
One account for the store and the bot, with a trial before you pay.