Number registration and verification

WhatsApp error 131037: The number's display name needs approval

Updated 21 October 2026 Matches Meta's official reference
The ArabyBot teamOfficial Meta partner · written from our own platform data
On this page 4
  1. Why error 131037 appears
  2. How to fix it, step by step
  3. What ArabyBot does about it
  4. Related codes

The short answer

Error 131037 means Meta has not approved the number's display name yet, so templates from it are blocked until it is. Change the name to one that matches your real business and wait for approval, then send.

What it stopsEvery message from this number
Retry?Only after the fix
Where the fix isYour settings at Meta

Why error 131037 appears

  • A generic name, or one that does not match the business or its registered website.
  • A name change still under review.

How to fix it, step by step

  1. Check the name in WhatsApp Manager

    It shows whether the name is rejected or in review.

  2. Pick a name that matches your business

    Your brand name as it appears on your website or page, not a generic word.

What ArabyBot does about it

Happens automatically in your account
  • The reason appears in plain words under the message itself in the inbox, on the web and in the phone app, with what to do — instead of Meta's raw English.
  • A broadcast stops at the first customer this error hits instead of running through the whole audience, because the next customer would fail the same way; you resume it after the fix.

Every WhatsApp error code, grouped by kind ←

Source: Meta's official error code reference, with what we see on our own platform.

And you run all of it from your phoneEverything on this page is also run from the ArabyBot mobile app — replies, orders, campaigns and AI reports. Not a web dashboard only.

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The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.

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The ArabyBot teamOfficial Meta business partner in the Middle East 191 guides Figures from our platform All guides
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