WhatsApp chatbot for Palestine — in shekels, dinars and dollars, and fluent in Palestinian Arabic
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Why this page is different
In Palestine the same order may be paid in shekels, dinars or dollars — and a reply that does not name the currency opens a second question before the first is closed.
In Palestine selling starts on Facebook and Messenger, payment is mostly on delivery, and an order may be priced in shekels, dinars or dollars. The agent understands «قدّيش؟» and «بدّي» and answers in the style you choose, confirms the order and the currency before delivery, and works with +970 and +972 numbers.
Also asked as: «WhatsApp Business API Palestine»
What you get in Palestine
- Understands the customer's Palestinian Arabic and answers in the style you choose
- Confirmation before delivery: the item, the area, the amount and the currency
- Answers Facebook comments and opens a DM from them automatically
- WhatsApp, Messenger and Instagram in one shared inbox
- A full mobile app to manage replies from anywhere
The WhatsApp Cloud API does not restrict a number's country. The two real conditions are that the number is not active on the WhatsApp app when you register it, and that you hold a Meta Business Manager account. The detail is in our Cloud API explainer.
How the market works in Palestine
Palestine has no national currency; retail runs mostly in shekels, alongside the Jordanian dinar and the dollar. Selling starts on Facebook and Messenger, then Instagram, and most shoppers prefer to pay on delivery, alongside wallets such as Jawwal Pay and PalPay. Customer numbers come with two codes: +970 and +972.
A conversation as it runs in Palestine
An illustration written in Palestinian Arabic, the way a customer there writes and the agent answers — not a real customer's conversation.
Hello, how much is the outfit?
Hello! It is 120 shekels, cash on delivery or Jawwal Pay. Which city is it for?
Nablus — can I pay in dinars?
Of course — we will work out the amount in dinars at today's rate before confirming. Send your name and address.
And the mistake to avoid
A reply that states the price with no currency. Write the selling currency and the delivery fee per area into the agent's information, so the confirmation before delivery carries the amount and the currency the customer will actually pay.
By your sector
The problem changes completely with what you do — a clinic books appointments and is forbidden from giving medical advice, a store checks live stock and confirms an order.
Frequently asked
Does the bot understand Palestinian Arabic?
The agent understands the customer in their own dialect — «قدّيش؟», «بدّي», «في عندكم؟» — and answers in the style the merchant sets. On WhatsApp it reads the number's code, +970 or +972, and starts in Levantine unless the customer writes otherwise.
What does a WhatsApp API message to a Palestinian number cost?
Meta prices by the number's code. A number starting +970 is not named on its card, so it falls in the «Other» band: $0.0077 per utility message, which is what Meta actually billed our accounts, and $0.0604 for marketing. A number starting +972 is priced on that code's line of the card: $0.0053 utility and $0.0353 marketing. Replying to whoever wrote first is free for the first 1,000 replies per number each month.
How do I pay the subscription from Palestine?
Prices are shown to a visitor from Palestine in US dollars and paid by international bank card (Visa or Mastercard). If you have no card that pays in dollars, message us before subscribing and pay nothing until we agree on a way. Meta's WhatsApp fees are separate from the subscription and need a payment method Meta accepts on your own Meta account.
Where to go next
Try it on your Palestine number
Connect your number or page and watch it answer your real customers before you pay anything.