AI agent questions — dialect, voice, and hallucination
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 13
- Does it understand Egyptian Arabic?
- And Saudi Arabic?
- And Arabizi (Arabic typed in Latin letters)?
- Can it read voice notes?
- Can it search my catalogue?
- Can it call my own APIs?
- Can it place an order?
- And book an appointment?
- Can it hand off to a human?
- Can it cite my documents?
- How do you prevent hallucination?
- How is my data protected?
- The other question sets
The short answer
Does it understand Egyptian, Saudi and Arabizi? Can it read voice notes? Can it book and order? And how do we stop it inventing answers?
Does it understand Egyptian Arabic?
Yes, and it was built for exactly that. An Egyptian customer writes "how much is this" in dialect, not in formal Arabic — and the bot answers at the same register. Test it with a sentence from your real conversations, not a model one.
And Saudi Arabic?
Yes — the Saudi phrasings, and the ones that follow them. Dialect is set per agent, so one agent can answer in Saudi and another in Egyptian on the same account.
And Arabizi (Arabic typed in Latin letters)?
Yes. Arabic typed in Latin letters and numerals is read normally, and the reply comes back in Arabic or in the same style depending on what you set.
Can it read voice notes?
Yes — it transcribes them and answers. That matters more than it sounds: a large share of customers send voice instead of typing, and a bot that ignores them lets the conversation stall.
Can it search my catalogue?
Yes, if your store is connected — Shopify, WooCommerce or Easy Orders. Then it answers "in stock?" and "how much?" from live inventory rather than a guess. Without a connection it answers from the files you upload.
Can it call my own APIs?
Yes, through tools — and it can also read from and write to Google Sheets. Anything beyond that goes through our public API, which is developer work and we say so plainly.
Can it place an order?
Yes — it collects the items, the address and the number, confirms with the customer and opens the order in your store if it is connected. If it is not, the order lands in your inbox and in the app.
And book an appointment?
Yes — it offers the open slots, holds the booking and sends a reminder beforehand. That is what clinics and salons run on, and it cuts no-shows.
Can it hand off to a human?
At any moment, and it goes silent on that conversation instantly. More importantly: if your agent replies from the plain WhatsApp app or Business Suite instead of from here, we detect that too and mute the bot.
Can it cite my documents?
Yes — it answers from the knowledge base you upload (PDFs, files, pages from your site) and can say where an answer came from. And when the information is not there it says so rather than inventing it.
How do you prevent hallucination?
Two ways: it answers from your sources rather than from general knowledge, and when it cannot find the answer it declines and hands over. Every question it declines is logged into a list you can close — so what it does not know today it knows tomorrow.
How is my data protected?
Your data is yours, used to run your account rather than to train a model. You can delete your account and everything in it from the dashboard, and the detail is written out in our privacy policy and DPA.
The other question sets
- WhatsApp Business API questions — straight answers — 11 questions
- Store questions — stock, COD and abandoned carts — 10 questions
Send it from the contact page — a question that comes up repeatedly gets added here. This page grows from what people ask, not from a keyword list.
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.