What is a bot knowledge base? And what to put in it
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
A knowledge base is the set of information the AI agent checks before answering: text you write, files you upload, your site's links, and frequent questions with their answers. The clearer and newer it is, the more accurate the replies.
Also asked as: «ازاي ادرب البوت على معلومات شركتي» · «قاعدة المعرفة يعني ايه» · «البوت بيعرف الاسعار منين»
Why does Knowledge base matter to a seller?
Because the agent knows about your business only what is in it: missing the shipping price, it says it will pass the question on; holding an old price, it answers with it. Keeping it current is part of selling.
Knowledge base in ArabyBot
In ArabyBot the knowledge base holds text, files and links, and the agent reads your store's products, prices and stock directly, so you never write them twice.
Frequently asked questions
What do I write in the knowledge base first?
Prices, shipping and its timing, payment methods, the return policy, working hours, and the ten questions you get most.
Does the bot read PDF files?
Yes, you upload the file and it is read and added to what it answers from.
How do I know the bot understood?
Test it with a question the way your customer would write it, and fix the information if the answer comes out incomplete.
Related terms
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.