What is a moderator? A page moderator's tasks, and the sales moderator
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
A moderator is an employee who watches a page's messages and comments on Facebook, Instagram and WhatsApp: answers questions, sends prices and photos, and records order details. A «sales moderator» is measured by the orders they close, not the replies they send.
Also asked as: «يعني ايه مودريتور» · «يعني ايه مودريتور سيلز» · «شغل المودريتور ايه»
Why does Moderator matter to a seller?
Because most selling in Arab stores starts with a message, and a message answered an hour late goes to a competitor. One moderator cannot cover the night or the rush after an ad, and tires of giving the same answer a hundred times.
Moderator in ArabyBot
In ArabyBot the AI agent answers messages and comments from your business information and records the order, handing the chat to a human moderator when needed; the team inbox puts every moderator on the same number, each chat with an owner and each employee with their permissions.
Frequently asked questions
Does AI replace the moderator?
It takes the repeated questions and ordinary orders day and night; the human moderator keeps what needs judgement: a complaint, a special case, an angry customer.
What is the difference between a moderator and a sales moderator?
The first answers and guides; the second is responsible for closing the sale and recording the order, measured by confirmed orders.
How do I measure a moderator?
By speed of first reply, the number of chats left unanswered, and the share of chats that ended in an order.
Related terms
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