How do I turn on automatic replies to Facebook and Instagram comments in ArabyBot?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
From “Comment manager” under “Facebook tools” or “Instagram tools” you turn on replies for the whole page or account, or for a single post. The reply can be one message for everyone, replies chosen by words in the comment, or a reply written by the AI agent. Options include hiding the comment after replying and hiding or deleting offensive comments.
The steps in the ArabyBot dashboard
- Make sure the bot is active on the page
In “Connect accounts” the page must show “Bot active”; otherwise comments do not reach ArabyBot.
- Open the comment manager
For Facebook: “Facebook tools” → “Comment manager” → the “All Post List” card. Next to the page press “Enable full page reply” for every post, or pick a post and press “Enable auto reply”.
- Choose the reply type
Choose one message for everyone, replies by filter word or sentence (exact or partial match, plus a reply when nothing matches), or “Automated reply by AI” and pick the agent.
- Write the reply
Write the comment reply; it can include the commenter’s first or last name and a mention, and you can attach an image or a video, not both.
- Set moderation and save
Decide what happens to offensive comments (hide or delete) and list their words, whether to hide a comment after replying, whether to delete comments with images or links, and whether to reply to the same person more than once. Then name the campaign and save.
- For Instagram
“Instagram tools” → “Comment manager” → “All Post List”, then “Full account comment reply” → “Enable auto comment reply”, or switch it on for one post. Results are under “Reports”.
What you should know
- The private message to the commenter is a separate setting from the public reply, and Meta allows one private message per comment. See the comment-to-DM page.
- The AI option needs an agent from the “AI Hub”, and each reply it writes counts as one message while the agent runs on “Global API”.
- On Facebook, old unanswered comments on a post can be answered with “Reply to old comments” in the post’s menu when your plan includes it; they are answered gradually.
- TikTok comments are managed separately from the “TikTok Hub”.
Related questions
Do I have to switch it on for every post?
No. “Enable full page reply” on Facebook and “Full account comment reply” on Instagram cover every post; per-post settings are for posts that need a different reply.
Does the private message work on old comments?
Only on comments newer than seven days, a Meta rule; older ones get a public reply only.
In more depth
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