How do I set up text and voice quick replies my team sends in one tap?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
In the “Unified Inbox” type / in the reply box or press the “Quick Replies” button, then “New”: write text that can carry the customer's name {{customer_name}}, or record a voice note, give it a title and save. Any teammate then sends it from any conversation in one tap and searches it by word.
The steps in the ArabyBot dashboard
- Open quick replies
From the “Unified Inbox” open any conversation and type / in the reply box or press the “Quick Replies” ⚡ button.
- Create a new reply
Press “New” to open “New quick reply”, and choose the type: “Text” or “Voice note”.
- Write the text or record the voice
For text write the message, and you can put {{customer_name}} so the customer's name appears. For voice press the microphone, record, and press again to stop, or “Upload audio” up to 16 MB.
- Name it and save
Type a short title such as “Thank-you message” and save. The reply appears in the list and is searchable from “Search quick replies…”.
- Send it from any conversation
Type / then the first letters of the title and pick the reply to send it. To see the replies of every number and page, switch on “Show quick replies from every number and page”.
What you should know
- A quick reply is text or a voice note; a recorded voice note is sent to the customer as audio they play inside the chat.
- Each reply belongs to its number or page, so a teammate sees the replies of the channel they answer from, and can show every channel's replies.
- On WhatsApp a quick reply goes out inside the 24-hour window; after it an approved template is needed.
Related questions
What is the difference between a quick reply and an auto-reply?
A quick reply is sent by a teammate in one tap; an auto-reply is sent by the bot or AI agent on its own. WhatsApp auto-reply.
Are there ready examples to start from?
Yes, thirty examples for every situation in canned customer-service replies.
In more depth
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