WhatsApp bot for law firms and consultancies — first enquiry and appointment booking, no legal opinion
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 6
The problem, and the answer
The enquirer writes their story in ten lines and wants an opinion now, the lawyer is in court, and the secretary cannot tell whether this is a prospective client or a passing question.
The bot takes the first enquiry, identifies the matter type and the region, books the consultation and reminds about required documents — and gives no legal opinion and prices no specific case.
Also asked as: «بوت واتساب لمكتب محاماة» · «حجز استشارة قانونية واتساب» · «أبي بوت لمكتب المحاماة» · «بوت يرد على استفسارات قانونية أولية»
How it actually works
- Answers about the firm, not the case
Practice areas, the first-consultation fee, address, hours, documents required per matter type — from your file.
- Identifies the matter type and region
Two or three questions: family, labour, property or commercial? And in which city? — so the enquiry reaches the right lawyer, not the office at large.
- Books the consultation and reminds about documents
Offers open slots, holds one, sends the document list and reminds the day before.
- Stops at the opinion
"Will I win?", "what is the limitation period?" and "is this legal?" go to the lawyer at once, and the bot tells the enquirer so plainly.
You upload your prices, your hours and your terms, and the agent answers from them. If an answer is not in your files it says so and hands over to a person — it does not invent one. That is not an optional setting, it is how it works.
And what the bot will not do here
The bot gives no legal opinion in any form — no "you are entitled", no "the case is winnable", no "the legal period is X" — and prices no specific case. It states the firm's practice areas, the first-consultation fee and the required documents as you wrote them, and books the appointment. Everything written in the conversation is confidential under the retention policy.
And the number worth measuring
The number that matters in a firm is enquiries that became appointments, and the second: lawyer time not spent on "how much is a consultation?". An enquirer whose matter type and documents the bot collected before the appointment saves half of the first consultation.
Not only WhatsApp
The same agent answers on Instagram, Messenger, Facebook comments and TikTok, in the same inbox. The customer who commented on a post and the one who sent a message are the same person — and you see them that way.
Frequently asked
Could the bot's reply be taken as legal advice?
Its rules prevent it, and we add a line in your file stated on any legal question: "this is general information about the firm and not legal advice". Anything that moves from the firm to the case is handed over before it is answered.
Are client conversations kept safely?
Encrypted in transit, access by each teammate's permissions, a published retention policy and a public data processing agreement. Export and deletion are on the dashboard.
Where to go next
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.