How does a customer request a return from their account, and how do I accept or decline it?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
You set the return window (such as 14 days from delivery), and the customer requests a return from their account on a delivered order. A «Return request from the customer» reaches the order page: «Accept and record the return» records it with the amount the customer paid for those items and puts stock back if you choose, and «Decline» comes with a reply the customer sees in their account.
Also asked as: «برنامج إدارة المرتجعات»
The steps in the store panel
- Set the return window
Set how many days after delivery a return request is accepted.
- Review the request
A «Return request from the customer» shows on the order page as «Awaiting your decision», with the items and their amount.
- Accept or decline
«Accept and record the return» records it, and you refund the customer yourself; or «Decline» and write «Your reply to the customer».
What you should know
- A request is open on a delivered order of the customer's own number, for items not already returned, one open request per order, and the free gift is not returnable.
- The amount is worked out from what the customer actually paid for those items.
- Nothing is sent to the customer from here; they see the decision and reply in their store account.
Related questions
How do I write the return policy?
Start from the return policy generator and adapt it to your store.
Does the system refund the customer?
No; it records the return and its amount, and you refund by the method the customer used.
In more depth
Your store and the bot that sells from it — in one account
One account for the store and the bot, with a trial before you pay.