A WhatsApp bot and an online store on one platform, in one account
The store knows the customer who is writing to you, and the bot knows the store it sells from. Your products, orders, customers, chats and campaigns in one place — no connector app in the middle, no copied catalogue, no second bill.
ArabyBot is the only bot in the Arab market with its own store platform, and both come in one package.
One account for the store and the bot, with a trial before you pay.
Is the navy dress still there in L?
Yes, it is 👌 and it has an offer today Navy evening dress — L1,450 EGP instead of 1,680 · in stock
Great, book it for me
Your order #1043 is in ✅ delivery within 3 days
Store
VIP group · 120 points
What does it mean for the bot and the store to be one system?
It means the customer is one record whatever channel they wrote from, and that products, prices, stock and offers have one source that the store and the bot both read. The usual way builds the store on one platform and bolts a bot onto it with a third-party app that reads a copy of the catalogue; here there is no copy and no middleman.
A store platform + a separate bot app
A proven way that works, with a cost that shows over time:
- The catalogue is copied into the bot tool, and a changed price waits for the sync
- The support team cannot see the customer's orders while replying
- Confirmation, campaigns and chat each come with their own subscription and panel
- WhatsApp campaigns know who bought what only through a file you export by hand
ArabyBot: the store and the bot are one product
Whatever you add in one place, the other knows at once:
- The bot reads the store as it is asked: price, size, stock and offer as they are now
- The customer's orders and their confirmation state beside their chat in the inbox
- Confirmation, campaigns, chat and abandoned carts built into the same account
- A campaign picks «bought this product» or «no order in 60 days» straight from the store
What does your team see beside every chat?
They see the customer as the store knows them: order count, spend, points and group, plus the latest orders with their store status and the reply to the confirmation message. Orders a connected external store sent for confirmation appear in the same list, never twice.
- Send a product from inside the chatSearch by name and insert the product with its price and link, or a ready-order link that opens checkout with it in the cart — nothing is sent until you review it.
- A new order with their name and numberOne button opens a manual order in the store panel with the customer's details filled.
- With your team's permissionsOnly teammates whose role includes the orders section see the store data.
How does the AI agent sell from your store on WhatsApp, Messenger, Instagram and website chat?
It reads the store itself at every question: products, sizes, colours, stock and price, plus running offers, the store rating and loyalty points, shipping zones, payment methods and the return policy. Then it takes the order inside the chat through the store's own steps, and the order carries the channel it came from.
- It links itself to the storeWith one AI agent in your account it sells from the new store from the first minute; with several, you pick with one tap in «ArabyBot services».
- It sells with your offers, never inventing oneIt mentions the offer that fits what the customer wants and when it ends, and the discount applies at checkout by itself.
- «Tell me when it is back»When a size runs out it records the request, and the customer gets one message when it is back.
Details: an AI agent that reads your store · a store linked to WhatsApp · AI agents.
What happens after the customer orders?
WhatsApp finishes what the store started, with no third tool: confirmation before shipping, status messages, abandoned-cart recovery and digital delivery. When you confirm or cancel in the store panel, the confirmation closes by itself.
- The orderfrom the store or the chat
- Confirmationbefore shipping, for cash on delivery
- Shippingwaybill and tracking with your courier
- Status messageson your templates, from your number
- Rating and pointsthe order's rating page and loyalty points
For stores outside ArabyBot: connecting Shopify and WooCommerce stores to WhatsApp · cutting COD returns.
How do WhatsApp campaigns reach exactly the right store customers?
The campaign form has a «from your store customers» field: everyone, repeat buyers, no order in 30, 60 or 90 days, a group such as VIP, or buyers of one product. The segment is counted from the store itself when the campaign is built, and only customers who agreed to offers are included.
- A campaign for new customersOne option leaves out everyone who already bought from the store.
- Consent is kept both waysWhoever taps «stop promotions» in WhatsApp is recorded in the store too.
On campaigns themselves: WhatsApp bulk messages · bringing inactive customers back.
Does the bot know which product it is asked about, in store chat and in comments?
Yes. Store chat is switched on with one tap in the store panel, in your store's name and colour and on every domain you add, and it knows the product the visitor is reading: price, availability and sizes, sending a ready-order link when asked. Comments on the posts your store publishes for its products are answered with the product's current price and stock from the store and its link, even if the price changed after posting.
Read: Arabic website live chat · an Instagram bot for stores · selling on Facebook and Instagram from your store.
A store platform with a separate bot, or ArabyBot?
The big store platforms are older and wider, and their app markets cover rare needs you may not find with us. Specialised bot tools are strong on channels. What neither gives you alone is both together, in one customer record.
| What you need | Store platform + a bot tool | ArabyBot |
|---|---|---|
| The customer's orders while replying | In the store panel, in another window | Beside the chat, with the confirmation state |
| Selling in the chat | Usually a link back to the store | An order taken in the chat on 4 channels |
| Price and stock accuracy | As of the last catalogue sync | From the store itself as it is asked |
| Campaigns to buyer segments | Export a file, then import it | Live store segments, opted-in only |
| Subscriptions and panels | The platform, plus one per tool | One account, one package |
| App market and platform age | Wider and older | Newer, with the core tools built in instead of apps |
Everything in the store: ArabyBot Store · the store help centre · bot comparisons.
Questions about the bot and the store together
What does «one system» change in practice?
A product you add to the store is known to the bot by its next reply with no sync; an order taken in the chat lands in the same store panel; a customer's orders and their confirmation state sit beside their chat for your team; and WhatsApp campaigns pick store customers by what they bought. No middle app, no catalogue copy.
Do I need a WhatsApp number for the bot to sell from my store?
No. The AI agent sells from the store on Messenger, Instagram and website chat without a WhatsApp number. The number adds order confirmation, status messages, abandoned carts and back-in-stock alerts, and when you connect it, it runs on the same link with no new setup.
I already have a store elsewhere — do I have to move it?
Not necessarily. The bot works with Shopify, WooCommerce and other platforms through a connection: it reads the products and confirms orders. The full merge — the customer's orders in the inbox, customer segments in campaigns, a chat that knows the product page — runs on ArabyBot Store, because there the two are one system. Moving is available from a CSV file or product links.
Does my whole team see customers' orders in the chat?
The owner sees them, and so does a teammate whose role includes the store and its orders section. Anyone without that permission sees the chat without the store data.
Do WhatsApp campaigns reach everyone who bought from the store?
Store customer segments reach only the customers who agreed to offers, counted from the store itself when the campaign is built. If a customer taps «stop promotions» in WhatsApp, the store records it too.
How much do the bot and the store cost together?
Store plans are on the store page in your currency and run in the same account as the bot package; bot packages are on the pricing page.
Guides to selling from the store with the bot
Your store, your bot and your customers — in one account
One account for the store and the bot, with a trial before you pay.
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