What is a chargeback? Card payment disputes and how merchants protect themselves
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
When a cardholder tells their bank they did not make a payment or did not receive what they paid for, the bank opens a dispute and pulls the amount from the merchant's account through the payment gateway for the time being. The merchant gets it back by providing proof of the order and delivery within the set deadline.
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Why does Chargeback matter to a seller?
Because each dispute costs you the amount and dispute fees, and too many put your payment-gateway account at risk of restriction. Prevention is cheaper: clear details, order confirmation, and proof of delivery.
Chargeback in ArabyBot
In ArabyBot the customer's confirmation of the order stays in the WhatsApp conversation, and the shipment number and delivery status stay on the order; that is what you submit in a dispute. WhatsApp order confirmation.
Frequently asked questions
How does a refund differ from a chargeback?
A refund is something you return to the customer by agreement; a chargeback is imposed by the customer's bank after a dispute, with fees and an effect on your account.
How do I reduce disputes?
A clear store name on the card statement, a written return policy, order confirmation, and a tracking number for every shipment. The return policy template.
Related terms
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