Word-of-mouth marketing: what it is, its benefits, and how to get customers recommending you
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
Word of mouth is everything a customer says about you without being paid: «I bought here and it arrived the same day» in a WhatsApp group, a star review under the product, or a photo of their order in a story. Its kinds: direct recommendation, reviews, customer-posted content, and referral programmes.
Also asked as: «التسويق الشفهي» · «ما هو التسويق الشفهي» · «فوائد التسويق الشفهي»
Why does Word-of-mouth marketing matter to a seller?
Because people believe a friend more than any ad, a customer who came on a recommendation decides faster and hesitates less, and it costs you nothing but good service.
Word-of-mouth marketing in ArabyBot
In ArabyBot Store you collect «Reviews» from customers after delivery, and only approved ones show on the store and in Google stars; and you give anyone who likes to recommend you a link in their name from referral links. Start with an experience worth telling: customer experience.
Frequently asked questions
How do I ask a customer to recommend me?
After delivery and in one message: ask their opinion, and from those who liked it ask for a review or give them a link to send a friend with a discount.
Does word of mouth work online?
Yes: reviews, shared links and customer photos are word of mouth in digital form.
Related terms
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.