Best WhatsApp chatbots in Egypt (2026): a neutral comparison
The short answer
There is no single "best WhatsApp chatbot" for every store in Egypt. There are nine serious options in four categories: the free WhatsApp Business app, a platform built for the Arabic market (ArabyBot), global platforms priced per seat in dollars, and infrastructure providers that need a developer. Four questions decide between them: does it bill in pounds? Does it understand dialect and voice notes? Does it read your store on Salla, Easy Orders or Shopify? And does it have a real mobile app?
We are a party to this comparison and say so. That is why the list is ordered by category, not by rank, and every entry says where others beat us: free tiers at ManyChat and local platforms, Telegram, voice and email at respond.io, ChatMaxima and Twilio, and enterprise breadth at Infobip. Our own numbers are measured on our platform; for competitors we describe the pricing model in words and link their site, and never write a price on anyone's behalf.
The summary table — nine platforms at a glance
The six columns are the questions an Egyptian merchant actually asks. "Partial" means the feature exists in a form that falls short for Egypt (an app that answers chats but cannot run campaigns, or Shopify without Salla), and "?" means we found no public statement on the platform's site — not that it lacks the feature.
| Platform | Channels | Dialect AI | Salla / Shopify / Woo | EGP billing | Mobile app | Free tier |
|---|---|---|---|---|---|---|
| WhatsApp Business app | WhatsApp only | No | No | — | Yes | Yes |
| ArabyBot | WhatsApp, Instagram, Messenger, Facebook comments, TikTok | Yes | Yes | Yes | Yes | No |
| respond.io | WhatsApp, Meta, Telegram, email, web chat | No | Partial | No | Partial | No |
| WATI | WhatsApp-centred | No | Partial | No | Partial | No |
| 360dialog | WhatsApp (API access) | No | No | No | No | No |
| Infobip | WhatsApp, SMS, voice, email, Meta | No | Partial | Partial | No | ? |
| ManyChat | Instagram, Messenger, WhatsApp, TikTok, Telegram | No | Partial | No | Partial | Yes |
| ChatMaxima | Eight channels incl. Telegram, SMS, email | ? | Partial | No | Yes | ? |
| Twilio | WhatsApp, SMS, voice, email (programmatic) | No | No | No | No | Partial |
"Free tier" means a permanent zero plan, not a temporary trial. "Partial" under mobile app: an app for answering chats, with setup and campaigns on the web. Everything about competitors was read from their public pages on 17 September 2026 and changes; check each site before deciding.
How the list is ordered
The order is by category: what most merchants start with (the free app), then the platform built for this market, then ready global platforms, then infrastructure providers, then bot builders. The number beside a name is its position in the list, not its grade. Every platform gets the same seven fixed items so they are compared on one basis: who it suits, what it does well, what it lacks for Egypt, the pricing model, store connections, Arabic and dialect, and the mobile app.
1. The WhatsApp Business app — the free starting point
For someone answering dozens of messages a day themselves from one phone, with no team and no store needing automatic confirmation.
- What it does well Completely free, installed in a minute, with a simple catalogue, quick replies, a welcome message and an away message. Nothing competes with it at this volume.
- What it lacks for Egypt It is not a bot: it understands no question, reads no stock and confirms no order automatically. It runs on one phone, so a team cannot share it. And bulk sending from it is the best-known route to a banned number.
- Pricing model Zero, permanently. No Meta fees on its messages.
- Store connections None.
- Arabic and dialect A full Arabic interface, and no AI at all.
- Mobile app It is itself a mobile app.
When to leave it? When volume exceeds what one person can answer, or when cash-on-delivery orders need automatic confirmation. Our comparison with it opens with the fact that it is free and we are not. WhatsApp Business site
2. ArabyBot — built for the Egyptian and Gulf market
For a store, clinic or restaurant reached on WhatsApp, Instagram and Messenger together, whose customers write in dialect or send voice notes, and which wants the reply, the order and the stock in one conversation, billed in pounds.
- What it does well An AI agent built on Egyptian, Gulf and standard Arabic that reads voice notes; one inbox for every Meta channel plus TikTok with no cap on teammates; cash-on-delivery confirmation on a utility template (11,694 orders confirmed on our platform); and the number's quality rating in front of you with an alert before a ban.
- What it lacks No Telegram, no voice calls, no email channel. No free tier for the paid channels; at thirty orders a month a free tier elsewhere is the better buy. The Zid connection is built and awaiting approval. A keyed API and webhooks exist, but no ready-made SDKs. And we are not the cheapest.
- Pricing model A published monthly subscription in pounds, riyals and dollars ($10, $15, $40 and $50; the WhatsApp plan from 1,000 EGP a month), no sales call, and no margin on Meta's fees, which are billed to your own account. Pricing.
- Store connections Salla, Shopify, WooCommerce and Easy Orders directly: the bot reads live price, options and stock, creates the order and recovers the cart.
- Arabic and dialect The interface and the agent are Arabic by design, not translated; it detects the dialect and answers in it.
- Mobile app Every screen of the platform on Android and iOS: replies, orders, campaigns, connecting channels, team permissions and AI reports.
3. respond.io — many channels and complex workflows
For an English-speaking operations team whose channels go beyond Meta to email, web chat and Telegram, and which wants workflows across many departments.
- What it does well Genuine omnichannel breadth, advanced journey and workflow building for large teams, strong team-level reporting and a wide integrations marketplace. On these three it beats us.
- What it lacks for Egypt The AI is general rather than built on dialect, there is no billing in pounds, it does not know Salla or Easy Orders, and there is no ready cash-on-delivery confirmation.
- Pricing model A monthly subscription in dollars that grows with the number of users and the plan level, with Meta's fees separate on your account. The figure is on their site.
- Store connections Shopify and WooCommerce through integrations; no Salla, no Easy Orders.
- Arabic and dialect An English-first interface; Arabic through a general AI model.
- Mobile app An app for answering conversations; setup and automation on the web.
4. WATI — the most mature globally on WhatsApp specifically
For someone whose only channel is WhatsApp, whose team works in English, who relies on a large documentation and integrations marketplace, and whose store is on Shopify or WooCommerce.
- What it does well A mature, well-known product, a clean interface, a wide integrations library, excellent English documentation, a large user community and ready cart recovery for Shopify.
- What it lacks for Egypt WhatsApp-centred; Instagram, Messenger and Facebook comments are not in the same place. No dialect, no pounds, no Salla.
- Pricing model A tiered monthly subscription in dollars, with extra seats paid per user, and Meta's fees separate. The figure is on their site.
- Store connections Shopify and WooCommerce; no Salla, no Easy Orders.
- Arabic and dialect An English-first interface with partial Arabic; the AI replies are general.
- Mobile app An app for answering conversations; campaigns and settings on the web.
5. 360dialog — official API access for those who already have a platform
For a company with its own system or developer that needs official access to the WhatsApp Cloud API only, not an inbox or a bot.
- What it does well An official business solution provider with clear, direct access pricing, and a very good fit if you already have a platform.
- What it lacks for Egypt No team interface, no bot, no AI and no store connections; all of that you build yourself or buy from another platform on top.
- Pricing model A monthly fee in dollars or euros per number for access, with Meta's fees separate. The figure is on their site.
- Store connections None; the connection is yours to build.
- Arabic and dialect Not applicable; there is no bot here.
- Mobile app None.
6. Infobip — enterprise breadth and many channels
For a large enterprise with a technical team and an annual contract that wants WhatsApp, SMS, voice and email from one provider with global coverage.
- What it does well Enormous global coverage, a great many channels, reliable enterprise infrastructure and SLAs. On enterprise breadth it clearly beats us.
- What it lacks for Egypt Built for enterprises, not the small merchant: getting started needs a sales team and implementation, prices are not published, there is no dialect and no ready cash-on-delivery confirmation.
- Pricing model Custom contracts negotiated with sales, usually in dollars or a local currency through a regional entity, with channel fees by usage.
- Store connections Shopify and WooCommerce through integrations; no Salla, no Easy Orders.
- Arabic and dialect Partial Arabic in the interface; general AI.
- Mobile app No app for running the platform.
7. ManyChat — an Instagram and Messenger bot first, WhatsApp after
For a creator or brand living on Instagram and Messenger that wants to turn comments and stories into messages with drawn flows, starting with no budget.
- What it does well A permanent free tier to start on — where it plainly beats us — well-known, easy Instagram and Messenger comment automation, a visual flow editor, many ready templates, and Telegram.
- What it lacks for Egypt WhatsApp came later and is not its core, the AI is general and English-first, there is no billing in pounds, no Salla or Easy Orders, and no cash-on-delivery confirmation. Drawn flows break at the first question outside the flow.
- Pricing model A capped free tier, then a monthly subscription in dollars that grows with the number of contacts, paid AI add-ons, and Meta's fees separate on WhatsApp. The figure is on their site.
- Store connections Shopify; no Salla, no direct WooCommerce, no Easy Orders.
- Arabic and dialect An English interface; Arabic through a general model.
- Mobile app An app for conversations; flow building on the web.
If your business is mainly on Instagram and Messenger, read how the AI agent continues the conversation in the DM after a comment. manychat.com
8. ChatMaxima — eight channels and two apps
For someone who wants the widest possible channel count in a ready platform, including Telegram, SMS and email, with customers in many languages outside the Arab world.
- What it does well Eight channels in one platform, apps on both stores, published prices, support for over a hundred languages with auto-detection, and integrations including Magento and Stripe. On channels and languages it beats us.
- What it lacks for Egypt We found no public statement about Egyptian dialect, voice notes or cash-on-delivery confirmation; no billing in pounds; no Salla or Easy Orders.
- Pricing model A published tiered monthly subscription in dollars with an enterprise plan, and Meta's fees separate. The figure is on their site.
- Store connections Shopify, WooCommerce and Magento; no Salla, no Easy Orders.
- Arabic and dialect Arabic among many languages with auto-detection; dialect not stated.
- Mobile app Apps on Android and iOS.
9. Twilio — infrastructure for those who build their own
For someone with a development team that will build the interface, the inbox and the reports itself, and needs SMS and voice alongside WhatsApp from one provider.
- What it does well Reliable infrastructure at enormous scale, excellent APIs, complete flexibility and many channels beyond WhatsApp. On flexibility and channels it beats us.
- What it lacks for Egypt It does not work without a developer: no ready inbox, no bot, no store connection. Everything your team builds is what a full platform sells ready-made.
- Pricing model Pay as you go in dollars per message or channel, with trial credit at the start, and Meta's fees separate. The figure is on their site.
- Store connections None; you build it.
- Arabic and dialect Not applicable; language is the responsibility of what you build on top.
- Mobile app None.
And the local platforms — a category, not names
The Egyptian market has local WhatsApp platforms that start with a free tier for a capped number of messages and then a few dollars a month, and dedicated confirmation tools that do one thing: confirm a cash-on-delivery order before dispatch, some of them connecting couriers and phoning whoever never opened the message. At thirty orders a month that category is the correct answer to "cheapest", not us and not any global platform. What you give up with it shows as volume grows: an inbox for a whole team, an agent that understands the question rather than the keyword, and the other Meta channels in the same place. How to decide between a confirmation tool and a full platform is here, and the full arithmetic of "cheapest" is here.
The bill in pounds — what you actually pay each month
Any official platform on the WhatsApp Cloud API has two bills: its subscription, and Meta's fees billed to your own Meta account. The second does not change when you change platform. In numbers measured on our platform (120 days to 5 September 2026, 21,667 messages in Egypt):
| Line | Rate | 300 orders / month | 3,000 orders / month |
|---|---|---|---|
| Reply to a customer who wrote first | 0 — about 70% of all messages | 0 | 0 |
| Order confirmation (utility template) to an Egyptian number | $0.0036 ≈ 0.20 EGP | about 60 EGP | about 600 EGP |
| Marketing message (broadcast) to an Egyptian number | $0.0545 ≈ 3 EGP | 900 EGP for one broadcast to everyone | 9,000 EGP for one broadcast to everyone |
| ArabyBot subscription (WhatsApp plan) | from 1,000 EGP | 1,000 | 1,000 |
Read the third row twice: one marketing broadcast a month to three thousand customers costs nine times the subscription. What decides your bill is not the platform's name but how many marketing messages you start, and any platform that files your alerts as utility and keeps the customer window open lowers the bill more than any subscription gap. The full table in dollars and pounds, with a calculator at your own volume.
Meta bills your free-form reply to a customer who wrote to you past the first 1,000 messages per number per month, at the utility rate (about 0.20 EGP in Egypt). A store answering 1,500 messages a month from one number pays about 100 EGP more; one answering fewer than a thousand sees no change. Detail and examples here.
Methodology — what we checked and when
On 17 September 2026 we read each platform's public pricing page, documentation, channel list and integrations list, looked for its app on the Android and iOS stores, and for any public statement about Arabic or dialects. We report each platform's pricing model in words rather than a figure, because figures change and a page quoting a stale one is wrong in public. Where we found no public statement we wrote "?" and did not assume.
What we did not do, stated as it is: we did not run every platform on a real Egyptian number for a full month. Our own figures — the per-message fees, the share of free messages, the number of confirmed orders — are measured on our platform from Meta's own invoices rather than copied from a table, and each carries its sample and date. The only dialect test that matters is your own: write to any bot the way your Egyptian customer does, and send a voice note, before you pay.
Frequently asked
What is the best WhatsApp bot for online stores in Egypt?
An Egyptian store needs three specific things: automatic cash-on-delivery confirmation, a bot that understands "where is my order?" in the customer's own words, and a direct link to its store platform. ArabyBot connects Salla, Shopify, WooCommerce and Easy Orders and answers in dialect, which is where it is strongest. If your store is on Shopify alone and your team works in English, WATI and respond.io are serious options too. The detail for stores is here.
Is there a free WhatsApp bot in Egypt?
Three different things are called "free": the WhatsApp Business app, which is genuinely free but not a bot; capped free tiers at local platforms and at ManyChat on Messenger and Instagram; and WhatsApp Web tools whose price is your number. We have no free tier for the paid channels, only a trial before paying. What is actually free is here.
How much does a WhatsApp bot cost per month in Egypt?
Two lines: the platform subscription, and Meta's fees on the messages you start. Our WhatsApp plan starts at 1,000 EGP a month; Meta's fee to an Egyptian number is about 0.20 EGP for an order confirmation and 3 EGP for a marketing message, and replying to a customer who wrote first is free. So a store confirming 300 orders a month pays Meta about 60 EGP on top of its subscription. The full table and calculator are here.
Does the bot understand Egyptian dialect?
It depends on the bot. Most global platforms add a general AI model that handles Modern Standard Arabic and stumbles on "what is your final price?" in dialect, or on a voice note. ArabyBot's agent is built on Arabic in its Egyptian, Gulf and standard forms, and reads voice notes. The honest test is to write to the bot the way your customers do before you pay. Ready test prompts are here.
What is the difference between the WhatsApp Business app and the API?
The app is free and runs on one phone with quick replies and a welcome message; it takes no bot, no team and no store connection. The API is an interface that connects your number to software, giving you the bot, the team and approved templates, and you pay Meta's fees on the messages you start. The move comes when volume exceeds what one person answers from one phone. The three limits that decide it are here.
Does it connect to Salla or Shopify?
ArabyBot connects Salla, Shopify, WooCommerce and Easy Orders directly, so the bot reads live stock, confirms the order and recovers the cart. Zid is built and awaiting app approval. Global platforms usually connect Shopify and WooCommerce and do not know Salla or Easy Orders.
What changes in WhatsApp pricing in October 2026?
From 1 October 2026 Meta bills the "service message" — your free-form reply to a customer who wrote to you — past the first 1,000 free per number per month, at the customer market's utility rate (about 0.20 EGP in Egypt). A store answering fewer than a thousand messages a month from one number sees no change. The full explanation is here.
How do I move my number from one platform to another?
The number and the approved templates belong to your Meta business account, not to the platform. Export contacts as a file, then move the number from inside Meta Business Manager to the new provider; the gap is minutes. What does not move is the old conversations. The one condition is that the number is registered under your own account rather than a reseller's, so ask about that before subscribing, not when leaving.
Test the bot on your own customers before you choose
Connect your number or page and write to the agent the way your customers do, in dialect and by voice. And if your volume is small and someone else's free tier covers you, we said so above.