How do I add a teammate to ArabyBot and set their permissions?

The steps in the ArabyBot dashboard

1. Create a role

   In the sidebar open "Team Manager" → "Team Roles" and press "New Role".

2. Set what the role can see

   In "Role Details" type the "Role Name" and choose the "Allowed Pages", "Allowed WhatsApp Numbers" and "Allowed Website Chats". An empty box means the role sees nothing on that channel.

3. Set what the role can do

   In "Module Permissions" switch on the features the role uses and pick Create, Update, Delete or Special for each. A feature switched on with nothing ticked means view only. The live chat rows also carry "Assign conversations". Then "Save".

4. Add the teammate

   Open "Team Manager" → "Team Members" and press "New Team Member", fill in the full name, email, mobile, password and password confirmation, choose the "Role", leave "Status" on "Active", then "Save".

5. Tell the teammate how to sign in

   The teammate opens the login page at app.arabybot.com, presses "Login as Team", then signs in with their email and password, and sees only the channels and features their role allows.

6. Follow the team's performance

   In "Team Manager" → "Team Performance" (when your package includes it) you see each teammate's average reply time, conversation count, missed messages and a monthly score the system calculates.

Feature permissions

Live chatUpdate · Assign chats

BroadcastView only

ProductsCreate · Update

app.arabybot.com/login

Sign inEmailPasswordTeam login

What you should know

• The number of teammate accounts follows your package limit; once reached, the page says you cannot create more team members.
• Team management belongs to the account owner alone: teammates do not see the roles and members pages, and a role cannot grant a feature your package does not include.
• Assigning conversations is a separate permission ("Assign conversations") that a teammate does not have unless their role grants it.
• From the inbox "Settings" you can make each teammate see only the conversations assigned to them, and the conversation tool "Hide from teammates" hides one conversation from chosen people.
• When a teammate replies in a conversation, the AI agent goes silent in it automatically for fifteen minutes after the last human reply.
• Each teammate's email must not already belong to another active teammate.

Employee

• Cannot see roles and members
• Cannot grant a feature outside your plan
• Cannot assign chats without the right

Account owner

• Creates roles and adds members
• Sets channels and features
• Grants "Assign chats"

A staff reply silences the agent for fifteen minutes

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