Connecting Salla to WhatsApp — built, opens by agreement
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 6
The short answer
The Salla integration is written end to end: catalogue, stock, orders, confirmation, status and abandoned carts. What is left is an agreement between us and Salla — and until that is in place the button stays closed, and we say so.
Salla is the most widely used platform among Saudi stores.
If you came here looking for "Connect your Salla store", the answer today is not available yet. The integration itself is written and shipped on our side — catalogue, stock, orders, confirmation, abandoned carts — but opening it to any store needs an agreement between us and Salla, which is not in place yet. We say so in the first line rather than let you find out after you subscribe.
What it actually does
- Written and ready: answers "in stock?" and "how much?" from live inventory
- Written and ready: order confirmation before dispatch and abandoned-cart follow-up
- Written and ready: shipment status and a review request after delivery
- Working today with no integration at all: answers from your files and knowledge base, in Saudi dialect, and to voice notes
- Working today with no integration at all: taking the order inside the conversation and confirming it with the customer
There is no working "Connect Salla" button today, and that is the exact position rather than a hedge: the integration is written and shipped, but connecting any store needs an agreement between us and Salla first. Until then the bot works for a Salla store from your files and knowledge base.
How the connection is made on Salla
Not open yet: the integration is written and shipped on our side, and needs an agreement with Salla before the button appears for any store.
And what it does not do on Salla
For a product with several option axes (size and colour together) the bot reads stock per combination, but the card shows the base price. A customer asking for an unavailable combination is told so plainly, rather than offered a substitute you did not choose.
And why that matters in your market
Salla is the most-used store platform in Saudi Arabia, and most of its stores run on prepaid rather than cash on delivery — so the value here is in answering \"is it in stock?\" and \"when does it arrive?\" more than in confirming an order before dispatch.
So what can I do today?
- Run the bot on a knowledge base instead of the catalogue
Upload your products and prices — a PDF, a spreadsheet, even pages from your site — and the bot answers "in stock?" and "how much?" from it. The one difference is that stock does not refresh itself, so you re-upload when it changes.
- Take the order inside the conversation
The bot collects the order, the address and the number, confirms it with the customer and lands it in your inbox and in the app — with nothing connected to your store.
- If you need it now, there is another road
If you are on Salla and have a developer, our public API lets you push products and orders yourself today. That is developer work, not a setting in a dashboard — we say so plainly so you know what you are signing up for.
- And tell us you are waiting
The integration is ready on our side; what is left is an agreement with Salla. Send us a line from the contact page and we will tell you the day it opens.
Other platforms
Where to go next
Start without waiting for the integration
The bot will answer your Salla store's customers from your own files starting today, and collect and confirm orders. When the direct integration ships, your account will be ready for it.