Reaching the customer
The ArabyBot teamOfficial Meta partner · written from our own platform data
WhatsApp error 131021: The recipient is the sender's own number
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
Error 131021 means you tried to send from the business number to that same number. WhatsApp does not allow it; to test, send to a different number.
What it stopsThis request only
Retry?No — repeating will not help
Where the fix isThe integration
Why error 131021 appears
- A test sent to the business number itself.
How to fix it, step by step
- Send to another number
Your personal number or a teammate's.
Related codes
- 131026The message could not be delivered to this number
- 131049Meta held back a marketing message from this customer
- 130403Your business blocked this customer on WhatsApp
- 131047More than 24 hours since the customer's last message
- 130472The customer is in a Meta marketing experiment
- 131050The customer stopped your marketing messages
Every WhatsApp error code, grouped by kind ←
Source: Meta's official error code reference, with what we see on our own platform.
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The ArabyBot teamOfficial Meta business partner in the Middle East