WhatsApp error 131050: The customer stopped your marketing messages
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
Error 131050 means the customer chose, inside WhatsApp, to stop your marketing messages, so none reach them until they turn them back on. Do not resend; service messages such as order confirmations and replies to their questions still reach them.
Why error 131050 appears
- The customer tapped the option to stop marketing messages from this business inside the chat.
How to fix it, step by step
- Remove them from marketing audiences
Respecting the choice protects your number's quality rating.
- Keep sending service messages
Order confirmations, shipping updates and answers to their questions are not blocked by this choice.
What ArabyBot does about it
- The reason appears in plain words under the message itself in the inbox, on the web and in the phone app, with what to do — instead of Meta's raw English.
Related codes
- 131026The message could not be delivered to this number
- 131049Meta held back a marketing message from this customer
- 130403Your business blocked this customer on WhatsApp
- 131047More than 24 hours since the customer's last message
- 130472The customer is in a Meta marketing experiment
- 131021The recipient is the sender's own number
Every WhatsApp error code, grouped by kind ←
Source: Meta's official error code reference, with what we see on our own platform.
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