Connect a Salla, Shopify or WooCommerce store to WhatsApp — automatic order confirmation and shipping alerts
• الجزامة الذكية ×1 — 850 ج.م
التوصيل للقاهرة خلال 3 أيام عمل. تؤكد الطلب؟
The short answer
One connection between your store and WhatsApp opens three services: an order-confirmation message with a Confirm/Cancel button the moment the customer orders, status alerts — preparing, shipped, delivered — driven by the order status in your store, and abandoned-cart recovery. When the customer taps Confirm, the order status changes in your store automatically.
On Salla, Shopify, WooCommerce and Easy Orders, and any other store via API — Zid is ready in code and waiting on Zid's approval of our app. On our platform 11,694 orders were confirmed through this message by August 2026 — without a single phone call.
Why confirm on WhatsApp rather than by phone
An unconfirmed cash-on-delivery order is the most expensive mistake in Egyptian and Saudi e-commerce: it ships, gets refused and comes back, and you pay shipping twice. A call confirms it but costs an employee and time and is not made for every order. A WhatsApp message with a button reaches every order in a second, at about 0.20 EGP, and the customer answers with a tap. How much it actually cuts returns.
The connection — step by step
- Pick your store platform
Salla, Shopify and WooCommerce with one approval from your store admin; Easy Orders by installing the app; any other store with an API key. No code for the first three. Zid soon.
- Pick the number and the template
Your number on the WhatsApp Business API, and we submit the confirmation template for approval — usually within hours. The text is yours to edit: name, products, amount and delivery time.
- Decide what Confirm and Cancel do
The state the order moves to in your store for each. The default works without you touching it.
- Watch from the same screen
Every order: sent, delivered, read, confirmed or cancelled — and the failure reason if it failed. Anyone who did not answer gets an automatic reminder.
What the same connection opens after confirmation
| Service | When it fires | What the customer gets |
|---|---|---|
| Status alerts | when the order status changes in your store | "Your order has shipped" with a tracking number |
| Abandoned cart | an hour after the cart is left | their cart link and an optional discount |
| The agent reads products | the moment a customer asks | a product card with photo, price and buy button |
The last one is the biggest: an agent that reads your store's products and sells them with no catalogue upload.
Frequently asked
Does it change the order status in my store when the customer taps Confirm?
Yes, automatically: Confirm moves the order to the processing state in Salla, Shopify, WooCommerce or Easy Orders, and Cancel cancels it — with a note on the order that the customer confirmed from WhatsApp. Both states are yours to change in settings.
What does the confirmation message cost?
A utility template at Meta: about 0.20 EGP in Egypt and 0.04 SAR in Saudi Arabia per message, from our invoices. The customer's button tap costs nothing.
My store is not on these platforms — can it connect?
Yes, via "custom store": an API key and a webhook URL you place in your site in any language, so orders reach us and confirmations return to you. Docs are in the dashboard.
Does it send immediately or can I delay it?
Either: immediately, or after 15 minutes up to a day — useful if you review orders before confirming. The reminder for anyone who did not answer goes out after two hours by default, and you can change it.
And the abandoned cart?
Same connection: a customer who added a product and did not finish gets a WhatsApp reminder with their cart link and a discount if you like. If they buy afterwards the reminder stops automatically — no "you forgot your cart" to someone who just paid.
Do I need a verified WhatsApp number?
You need a number on the WhatsApp Business API — we connect it in minutes under your own Meta account, and we submit the confirmation templates for approval. The green tick is optional, not a requirement.
Read next
Connect your store and watch the first confirmation land today
One approval from your store admin, a WhatsApp number, and a template we submit for you. The first order confirms before you pay anything. Order-confirmation service page · All platforms.