Facebook Page and Messenger welcome messages: 12 ready models and how to automate them
Welcome message models for a Facebook Page and Messenger by business type, the difference between greeting text, the welcome message and ready questions, what makes a welcome sell, and how to set it up automatically.
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
The Messenger welcome message reaches the customer when they tap «Get started» or send the first message; before that they see greeting text on the chat screen, up to 160 characters, and ready questions to tap instead of typing. A welcome that sells is short, in your customer's language, and ends with one next step: a question or a button. Below are twelve ready models for stores, restaurants, clinics, salons and services.
Also asked as: «رسالة ترحيب ماسنجر» · «رسالة ترحيب لصفحة الفيس بوك» · «رسالة ترحيب للعملاء على الفيس بوك» · «رسائل ترحيبية للماسنجر» · «messenger welcome message examples» · «facebook page greeting message»
Three things the customer sees first
| Piece | When it shows | What to write in it |
|---|---|---|
| Greeting text | On the chat screen before the visitor types, up to 160 characters | Who you are and what you offer, in a sentence |
| The Get started button and welcome message | When the visitor taps Get started or sends the first message | A short welcome and a clear next step |
| Ready questions | Question buttons the customer taps instead of typing, up to four | What your customers ask most: price, delivery, order status |
Twelve ready models
| Business | Welcome message |
|---|---|
| Clothing store | Welcome to [store name]. Pick what you need: sizes, prices, your order status, or type your question and we will reply at once. |
| General store | Hello. Send the product name or photo, and we will tell you its price, availability and delivery time to your city. |
| Restaurant | Welcome to [restaurant name]. Tap «Menu» to see dishes and prices, or type your order and address and we will send you the total. |
| Clinic | Welcome to [clinic name]. To book, type the specialty and a suitable day; for prices tap «Prices». |
| Salon | Welcome. Choose the service and the day, and we will send you the available times and the price. |
| Services and contracting | Hello. Describe what you need and where, and you can send a photo; our team will contact you with a quote. |
| Real estate | Welcome. Are you looking to buy or rent? Type the area, budget and number of rooms, and we will send what suits you. |
| Education and training | Welcome to [centre name]. Tap «Courses» to see dates and prices, or type your question about the course you want. |
| After hours | Thanks for your message. We work from [opening time] to [closing time] and will reply first thing in the morning. If it is about a price or availability, type the product name now. |
| From an ad | Welcome, your message came from the [product] ad. It is [price] with delivery within [time]. Would you like to order? |
| Returning customer | Welcome back. Would you like to repeat your last order, or can we help with something new? |
| Very short | Welcome, how can we help you today? |
What makes a welcome sell
- One next step: a question or a button, not just «at your service».
- Short: two lines that read on a phone screen without scrolling.
- In your customer's language: write it as they write, and always let them type their question in their own words.
- An honest promise: «we reply at once» only if someone does, or a bot answers from your information.
From «Facebook Tools» → «Bot Manager» → «Get Started» you set the «Get started button status», the «Welcome Message» and the ready questions, and on Instagram only the ready questions since it has no Get started button. Under the chat you add a «persistent menu» with buttons up to 30 characters. After the welcome, the AI employee answers whatever the customer types from your information. Welcome message · Persistent menu.
Frequently asked questions
What is the difference between greeting text and the welcome message on Messenger?
Greeting text shows to the visitor on the chat screen before they type anything, with Meta's limit of 160 characters. The welcome message reaches them after they tap «Get started» or send the first message.
Does the same welcome message work on WhatsApp?
The same idea, but WhatsApp has its own models and rules. WhatsApp welcome message.
Is there a Get started button on Instagram?
No; Instagram shows ready questions the customer taps instead of a Get started button, set from the Instagram tools.
Can I send a welcome message to every new follower on Instagram?
No; Meta does not let a business start a private chat with someone who has not messaged it. The welcome reaches whoever sends you a first message or replies to your story, and you can answer a commenter with a private message. From comment to private message.
How we write these guides Figures come from our platform and Meta's actual invoices, dated with their sample; we describe what works today, not what we plan, and say what we do not do and when someone else is the better choice. Reviewed by the ArabyBot team on 21 October 2026.
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