How to sell on WhatsApp: 7 steps from the catalogue to the confirmed order
How to sell on WhatsApp step by step: the number, the catalogue, replies, taking the order in the chat, cash on delivery and confirming before shipping, when to move from the WhatsApp Business app to the official API, and what gets your number banned.
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
Selling on WhatsApp is seven steps: a business number with a clear profile, a product catalogue sorted into sections, a fast reply to every question, taking the order inside the chat with name, address and number, then cash on delivery or a payment link, confirming the order on WhatsApp before shipping, then a message to buyers who agreed to your offers. You start with the free WhatsApp Business app, and when messages outgrow one phone you move to the official API to work with a team and an AI agent that answers and records orders.
Also asked as: «كيف ابيع على الواتساب» · «كيفية البيع على واتساب خطوة بخطوة» · «ازاي ابيع على الواتس» · «كيف ابيع منتجاتي على الواتساب» · «how to sell on whatsapp» · «how to sell products on whatsapp business»
The seven steps
- A business number with a clear profile
A number for the business, not your personal one, with the business name and photo, a short description, working hours and the address or delivery areas.
- A catalogue sorted into sections
Every product with a real photo, a name and a price, in sections the customer understands; a long list without sections gets closed unread. The WhatsApp Business catalogue.
- Reply within minutes
Whoever asks about a product asks several sellers at once. Ready quick replies for repeated questions save your time. How to convince a customer to buy.
- Take the order inside the chat
The name, the full address, a contact number, and the product, size and quantity. Write a summary and ask the customer to confirm it before you prepare the order.
- Cash on delivery or a link
Cash on delivery is easier for the customer on a first order, and a payment link is safer for you. Choose by your market and the product price.
- Confirm the order before shipping
A WhatsApp confirmation before shipping catches the non-serious order and the incomplete address, so you do not pay shipping twice. WhatsApp order confirmation.
- Go back to buyers
Buyers who agreed to your offers get a message when something new arrives or their product is running low, one or two a week at most. Ready marketing messages.
The app or the official API?
| WhatsApp Business app | The official API | |
|---|---|---|
| Cost | Free | The platform subscription and Meta's fees for messages you start |
| Who replies | You, from your phone and a few linked devices | A whole team and an AI agent at any hour |
| Orders | You write them down yourself | The bot records them and confirms before shipping |
| Campaigns | Limited broadcast lists | Campaigns with approved templates and reports |
| Suits | Starting out and dozens of messages a day | Hundreds of messages and more than one person |
Your number can stay on the WhatsApp Business app and the official API together through coexistence. Coexistence.
What gets your number banned
Unofficial bulk-sending tools that work by scanning a WhatsApp Web code, sending offers to numbers that did not agree to your messages, and adding customers to groups without their permission. Each brings reports, and reports ban the number. Bulk messaging without a ban.
Frequently asked questions
Is selling on WhatsApp free?
The WhatsApp Business app is free, and replying to a customer who messaged you inside the 24-hour window carries no Meta fee. Messages you start with a template, such as offers or an order confirmation after the window closes, have a Meta price by the customer's country and the message category.
Do I need an online store to sell on WhatsApp?
No; a WhatsApp catalogue and the chat are enough. A store helps once products and orders grow: a page per product, a cart, payment, shipping and reports. A free online store.
Does the customer pay inside WhatsApp?
Payment inside WhatsApp is not open in every market and depends on your country and what Meta offers there. The practical route: the cart completes in the chat, then cash on delivery or a payment link.
How do I start selling on WhatsApp without much capital?
Start with what you own or make, the free WhatsApp Business app and a catalogue from your phone photos, and use cash on delivery with confirmation before shipping so returns do not eat your margin. When messages exceed what you can answer, move to the official API.
How we write these guides Figures come from our platform and Meta's actual invoices, dated with their sample; we describe what works today, not what we plan, and say what we do not do and when someone else is the better choice. Reviewed by the ArabyBot team on 21 October 2026.
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Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.