Can I use my number on the WhatsApp Business app and on ArabyBot at the same time?
The ArabyBot teamOfficial Meta partner · written from our own platform dataThe short answer
Yes, in coexistence mode: the number stays on the WhatsApp Business app on your phone while the ArabyBot bot works on it at the same time. You connect it from “Phone numbers” by choosing “Yes, it runs on the app”, and the WhatsApp Business app must be version 2.24.17 or later. What you type on your phone appears in the inbox and pauses the bot in that conversation.
The steps in the ArabyBot dashboard
- Prepare the app and the phone
Update the WhatsApp Business app on your phone to version 2.24.17 or later, make sure the number really runs on it, and keep the phone in your hand while connecting.
- Start from Phone numbers
From “WhatsApp tools” → “Phone numbers” press “Connect a WhatsApp number”, then choose the “Yes, it runs on the app” card (marked “Most common”).
- Read the brief, then continue
The dashboard shows Meta’s screens in order and one important warning. Press “OK, continue” to open Meta’s window, and keep the dashboard page open.
- Answer “Yes” in Meta’s window
When Meta asks whether you use the WhatsApp Business app, choose “Yes”, then scan the QR code or enter the code from the app. If Meta opens an “add a phone number” screen without asking, press “Cancel” and try again instead of continuing.
- Check the mode and the sync
After connecting you see “WhatsApp Business connected in coexistence mode”, and the number’s card shows the status of the chats and contacts sync.
- Put the agent on the number
In the “AI Hub” press “Launch” on the agent’s card, then the WhatsApp tab, and select the number labelled “WhatsApp Business app”.
What you should know
- What you type in the WhatsApp Business app on your phone is copied into the “Unified inbox” with its time, and it pauses the bot in that conversation for the duration set on the agent (15 minutes by default).
- ArabyBot asks Meta to sync your contacts and chat history at connection, and Meta accepts that request only within 24 hours of connecting; if Meta refuses it temporarily, we retry every hour inside that window.
- Meta registers a coexistence number during the connection itself, so it needs no “Register” step and no SMS code.
- Coexistence is for the WhatsApp Business app only. If you skip Meta’s question you get a standard connection and the dashboard says the number is not in coexistence mode; to fix it, disconnect the number, connect again and answer “Yes”.
Related questions
My number is on regular WhatsApp, not the Business app. What do I do?
Move the number to the WhatsApp Business app first and connect it through “Yes, it runs on the app”, or remove it from the app and connect it as a new number that runs through ArabyBot only.
What if the card says the sync window has closed?
It means 24 hours passed without a successful sync. Reconnecting is the only way to request it again, and Meta may still refuse if the number has hit its own sync limit. New messages arrive normally either way.
In more depth
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