WhatsApp error 368: The account is temporarily restricted for a policy violation
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 5
The short answer
Error 368 means Meta restricted or disabled the WhatsApp Business account because it detected a policy violation, such as spam or prohibited content. Resending does not help; open WhatsApp Manager at Meta to see the reason and how long it lasts, fix the cause, and request a review if you think the decision is wrong.
Why error 368 appears
- Messages went to people who never asked for them, so reports and blocks piled up.
- Content or a product that WhatsApp's commerce policy prohibits.
- Repeated violations in template categories or content.
How to fix it, step by step
- Read the reason
In WhatsApp Manager open «Account quality»; it shows the violation type and how long the restriction lasts.
- Fix the cause before sending again
Stop the campaign involved, remove the offending content or template, and clean the audience list.
- Request a review if the decision is wrong
From the same page request a review and explain what changed.
What ArabyBot does about it
- The reason appears in plain words under the message itself in the inbox, on the web and in the phone app, with what to do — instead of Meta's raw English.
- A broadcast stops at the first customer this error hits instead of running through the whole audience, because the next customer would fail the same way; you resume it after the fix.
- AI replies on that number pause so no message is spent for nothing, you get ONE WhatsApp alert plus a dashboard notice, and replies resume on their own once messages deliver again.
Related codes
- 131031The account is locked or its data failed verification
- 130497Messaging this customer's country is not allowed for your business
- 131064Messaging is limited for wrong template categories
- 131042A payment-method problem stops sending
- 132012Variable values are not in the template's format
- 131026The message could not be delivered to this number
Every WhatsApp error code, grouped by kind ←
Questions about error 368
Will my number be deleted?
No; the restriction stops sending for a set time — repeated restrictions are what can lead to a permanent disable.
Source: Meta's official error code reference, with what we see on our own platform.
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