Does the ArabyBot bot understand voice notes?

The steps in the ArabyBot dashboard

1. Open the agent’s settings

   In the “AI Hub” press “Edit” on the agent’s card.

2. Go to Communication

   In the “Capabilities” step scroll to the “Communication” section.

3. Switch on voice reply

   Switch on “Voice reply” (recognise voice messages and answer them). If the switch is missing, your plan does not include the feature.

4. Pick the transcription language

   Under “Transcription language” choose automatic detection, Arabic or another language, and switch on “Audio memory” if the agent should remember the voice conversation.

5. Save and test

   Press “Next” through to “Finish”, then send a voice note to your page or number from another account and check the reply.

Capabilities → Communication

Voice replyOn

Transcription languageAuto-detect

Voice memoryOn

Image understandingA separate switch

Save, then test with a voice note

No switch? Your plan does not include it

What you should know

• Voice-note understanding works on WhatsApp, Messenger and Instagram, and the reply is always text; the agent does not send voice replies.
• Answering a voice note counts like any other reply, with nothing extra taken from your message balance for the transcription.
• If a voice note cannot be transcribed, the agent does not answer it, and it stays in the conversation for someone on your team.
• Understanding photos is a separate switch, “Image understanding”, in the same section.

Does not happen

• A voice reply from the agent
• An extra charge for transcription
• A reply to audio it could not transcribe

Happens

• A text reply to the voice note
• Counted like any other reply
• The message waits for your team

On WhatsApp, Messenger and Instagram

Related questions

In more depth