Order management software for stores: from message to delivery in one place
What order management and tracking software needs for a store selling from WhatsApp, Instagram and a storefront: one list, order statuses, confirmation before shipping, tracking, invoice and waybill, and an orders sheet for the team.
The ArabyBot teamOfficial Meta partner · written from our own platform dataOn this page 4
The short answer
Order management software for a small store needs five things: one list of every order whatever its source, the store, a chat or WhatsApp; clear statuses from «New» to «Delivered»; confirming the order with the customer before shipping; a courier link and tracking number; and a log per order so the team knows what happened. In ArabyBot the AI agent records chat orders in the store itself, every order is confirmed on WhatsApp, and it is written to Google Sheets if you like.
Also asked as: «برنامج ادارة الطلبات» · «برنامج متابعة الطلبات للمتجر» · «ازاي انظم الاوردرات» · «تنظيم الطلبيات» · «نظام إدارة أوردرات» · «برنامج للطلبات» · «بدي برنامج للطلبات» · «برنامج لإدارة الطلبات» · «order management software for small business» · «how to manage orders from whatsapp»
Five things the software must do
| What it does | What it prevents |
|---|---|
| One list of every order whatever its source | An order lost in a chat nobody saw |
| Clear statuses for every order | “Where is it?” inside the team before the customer asks |
| Confirming the order with the customer before shipping | An order coming back from the courier after you paid to ship it |
| A courier link and tracking number | Copying addresses by hand, with its errors |
| A log for each order | Arguments in the team over who did what |
Order statuses
- New
The order arrived from the store or the AI agent recorded it from the chat.
- Confirmed
The customer confirmed on WhatsApp with one tap, or you confirmed it from the order page. WhatsApp order confirmation.
- Preparing
The order is picked and packed, and the invoice and waybill are printed.
- Shipped
With the courier under a tracking number, and the customer hears about it on WhatsApp. Order status messages.
- Delivered, returned or cancelled
The final status, kept in the order log and the store reports.
What the order page holds
In ArabyBot Store the order page gathers the items, the customer, the address and their note, the «Order log» with every move and who made it, «Shipping & tracking» with the courier, tracking number and link, an «Invoice / slip» button for printing, and an «Open the chat» button to go back to the customer's conversation. You move the order between statuses with «Move order to», with an optional note.
What stores lose most is an order agreed in a chat and never written down. When the AI agent takes the name, address and product and records the order itself, it joins the same list as site orders and goes through confirmation and shipping like them. The AI seller.
Frequently asked questions
Is a Google Sheet enough to manage orders?
At the start, yes; it gets hard as orders grow: manual copying makes mistakes, and the sheet does not talk to the courier or the customer. Better to manage orders in the store and have the sheet written from it automatically for whoever on the team needs it. The orders sheet.
How do I combine WhatsApp and Instagram orders with store orders?
When the AI agent records the order from the chat in the store itself, chat orders appear beside site orders in one list, each with its source. Order source.
Do I print the invoice and waybill from the software?
Yes; the order page has an «Invoice / slip» button. If the courier is connected, the tracking number is created and the status updates from it. Connecting couriers.
How we write these guides Figures come from our platform and Meta's actual invoices, dated with their sample; we describe what works today, not what we plan, and say what we do not do and when someone else is the better choice. Reviewed by the ArabyBot team on 21 October 2026.
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