ArabyBot help centre
How to use these pages
One short page per question: the answer first, then the steps as they appear in the ArabyBot dashboard, then what to know before switching it on. For the online store: the ArabyBot Store help centre.
How do I connect a WhatsApp number to ArabyBot?
Connect a WhatsApp number to ArabyBot from the Phone numbers page through Meta’s official window: a number on the Business app or a new one, and what you need.
6 stepsThe answer
Can I use my number on the WhatsApp Business app and on ArabyBot at the same time?
Run your number on the WhatsApp Business app and ArabyBot together in coexistence mode: requirements, connection steps, phone replies and chat history sync.
6 stepsThe answer
Facebook, Instagram and TikTok
5
How do I connect a Facebook page and an Instagram account to ArabyBot?
Connect Facebook pages and professional Instagram accounts to ArabyBot: log in with Facebook, pick the pages, switch on the bot, then put the AI agent on them.
5 stepsThe answer
How do I connect a TikTok account to ArabyBot to answer comments?
Connect TikTok to ArabyBot from the TikTok Hub so the bot answers comments on your videos with rules or AI and welcomes new commenters. Public comments only.
5 stepsThe answer
How do I turn on automatic replies to Facebook and Instagram comments in ArabyBot?
Turn on automatic replies to Facebook and Instagram comments in ArabyBot, page-wide or per post: one reply, keyword replies or AI, and hide offensive comments.
6 stepsThe answer
How do I turn Facebook and Instagram comments into private messages automatically with ArabyBot?
Turn Facebook and Instagram comments into DMs with ArabyBot: a public reply and one private message per comment, on all posts or by keyword, within Meta rules.
5 stepsThe answer
How do I auto-reply to Instagram story replies and mentions with ArabyBot?
Auto-reply to Instagram stories with ArabyBot: the AI agent answers text replies to your story, and mentions of you in a story get a template you write.
6 stepsThe answer
The AI agent
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How do I set up the ArabyBot AI agent to answer my customers?
Create the ArabyBot AI agent in the AI Hub: identity, model, instructions, dialect and knowledge, then deploy it on Facebook, Instagram, WhatsApp and your site.
6 stepsThe answer
How do I teach the ArabyBot agent from my files and website?
Teach the ArabyBot agent from your website, files and FAQs: crawling, uploads, linking to the agent, and the 300 free knowledge pages per account.
6 stepsThe answer
How do I choose the ArabyBot agent’s reply dialect: Egyptian, Gulf or MSA?
Pick the ArabyBot agent’s reply dialect: automatic matching, Egyptian, Gulf, Levantine, Moroccan, MSA or English, and how automatic mode reads the customer.
5 stepsThe answer
Does the ArabyBot bot understand voice notes?
Turn on voice-note understanding in the ArabyBot agent: WhatsApp, Messenger and Instagram voice notes become text and the agent replies in text, with limits.
5 stepsThe answer
Team and inbox
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How does the ArabyBot bot hand a conversation to a person?
Set up handoff from the ArabyBot bot to a person: on request, on unknown answers or errors, assignment to a teammate, and how long the bot stays quiet.
6 stepsThe answer
How do I add a teammate to ArabyBot and set their permissions?
Add teammates to ArabyBot with their own logins: a role sets the Pages, WhatsApp numbers and website chats they see and what they may create, edit or delete.
6 stepsThe answer
How do I answer WhatsApp, Messenger and Instagram from one inbox in ArabyBot?
Answer WhatsApp, Messenger, Instagram and website chat from one ArabyBot inbox: an Unreplied filter, assignment, tags, internal notes and quick replies.
6 stepsThe answer
Campaigns and messages
3
How do I send a WhatsApp bulk campaign to my customers from ArabyBot?
Send a WhatsApp bulk campaign from ArabyBot: import up to 20,000 numbers, target by groups, tags and last interaction, schedule on Cairo time, track reads.
6 stepsThe answer
How do I create a WhatsApp message template and submit it to Meta for approval in ArabyBot?
Create a WhatsApp template in ArabyBot and submit it to Meta: category, language, header, variables and buttons, then track it from Under review to Approved.
6 stepsThe answer
How do I set the welcome message and out-of-hours replies in ArabyBot?
Set the ArabyBot welcome message for WhatsApp, Messenger and Instagram, and see what happens after hours: the AI agent answers 24/7 or stays silent.
6 stepsThe answer
Connections and integrations
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How do I connect a Shopify or WooCommerce store to ArabyBot to confirm orders?
Connect your Shopify, WooCommerce or other store to ArabyBot: a WhatsApp message for each new order that the customer confirms or cancels, synced to the store.
6 stepsThe answer
How do I connect Google Sheets to ArabyBot so the bot writes orders and data?
Connect Google Sheets to ArabyBot: the AI agent records customer names, numbers and orders as rows, reads prices, and logs questions it could not answer.
6 stepsThe answer
How do I add a chat window to my website answered by the ArabyBot AI agent?
Add a chat window to your site or app answered by the ArabyBot AI agent: your brand colours, working hours, lead capture, one install line, chats in the inbox.
6 stepsThe answer
No question matches those words — try a shorter word, or ask the agent from the chat button.
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.